support requests issueshttps://gitlab.in2p3.fr/jupyterhub-paris-saclay/support-requests/-/issues2020-11-05T16:25:30+01:00https://gitlab.in2p3.fr/jupyterhub-paris-saclay/support-requests/-/issues/10Crash upon Spawning2020-11-05T16:25:30+01:00Nicolas ThiéryCrash upon Spawninghttps://gitlab.in2p3.fr/jupyterhub-paris-saclay/support-requests/-/issues/9Login through Université Paris Saclay failed on 2020/10/052020-10-06T22:36:34+02:00Nicolas ThiéryLogin through Université Paris Saclay failed on 2020/10/05On Monday, my students that used to select "Paris Saclay" rather than
"Paris Sud" as institution could not log in. About 10/20 of them reported
it to me.
This seems to be working again.
cc: @marcol480, @philippoOn Monday, my students that used to select "Paris Saclay" rather than
"Paris Sud" as institution could not log in. About 10/20 of them reported
it to me.
This seems to be working again.
cc: @marcol480, @philippohttps://gitlab.in2p3.fr/jupyterhub-paris-saclay/support-requests/-/issues/8jupyterhub down (with mesocenter?) ~ 8pm-11pm2020-09-29T11:35:53+02:00Nicolas Thiéryjupyterhub down (with mesocenter?) ~ 8pm-11pmhttps://gitlab.in2p3.fr/jupyterhub-paris-saclay/support-requests/-/issues/7User servers would not start (505 internal server error), 2020/09/02 18h-22h2020-09-22T22:43:49+02:00Nicolas ThiéryUser servers would not start (505 internal server error), 2020/09/02 18h-22hCette demande d'aide est pour une panne du service
JupyterHub@Paris-Saclay. Merci de préciser les éléments suivants:
# Résumé
Impossibilité de démarer un nouveau serveur
Cause: mise à jour interrompue de l'image docker (my bad)
Corre...Cette demande d'aide est pour une panne du service
JupyterHub@Paris-Saclay. Merci de préciser les éléments suivants:
# Résumé
Impossibilité de démarer un nouveau serveur
Cause: mise à jour interrompue de l'image docker (my bad)
Correctif: relancer un `./update-image`Nicolas ThiéryNicolas Thiéryhttps://gitlab.in2p3.fr/jupyterhub-paris-saclay/support-requests/-/issues/6Internal server error due to /pdisk1 full2020-12-04T12:13:59+01:00Nicolas ThiéryInternal server error due to /pdisk1 fullhttps://gitlab.in2p3.fr/jupyterhub-paris-saclay/support-requests/-/issues/5Interruption de service, dimanche 13 septembre 2020 (500: Internal server error)2020-09-13T14:44:51+02:00Nicolas ThiéryInterruption de service, dimanche 13 septembre 2020 (500: Internal server error)https://gitlab.in2p3.fr/jupyterhub-paris-saclay/support-requests/-/issues/4No way to avoid authentication via previously-used authentication service2020-08-10T17:09:35+02:00Eric BuchlinNo way to avoid authentication via previously-used authentication service# Description
In a previous life, I already used https://jupytercloud.lal.in2p3.fr/ with Firefox with my CNRS account (Janus, eric.buchlin@ias.u-psud.fr). Now that I click on "Se connecter", I don't have the opportunity to choose my "Ét...# Description
In a previous life, I already used https://jupytercloud.lal.in2p3.fr/ with Firefox with my CNRS account (Janus, eric.buchlin@ias.u-psud.fr). Now that I click on "Se connecter", I don't have the opportunity to choose my "Établissement" (now I would like to connect with Université Paris-Saclay), I am always redirected to Janus (CNRS authentication).
Of course I looked for cookies, but [I don't have any for this domain](/uploads/fabfdec10386aa0418ee89b51d94f381/Screenshot_20200619_182946.png).
I have seen [in the documentation](https://www.lri.fr/~fv/documents/Doc-Jupyter-V1-1.pdf) that in some cases one keeps getting redirected to the home page, but the issue I have is slightly different.
I have also seen that it is possible to use private navigation (then I can indeed choose Université Paris-Saclay), but that is not the point, using private navigation should not be required.
# Expected behavior
It should be possible to reinitialize the choice of the authentication domain ("établissement"), at least by removing cookies.https://gitlab.in2p3.fr/jupyterhub-paris-saclay/support-requests/-/issues/3Unable to spawn new server2020-05-22T23:07:46+02:00Nicolas ThiéryUnable to spawn new server# Description
Pour reproduire:
- Se connecter sur https://jupytercloud.lal.in2p3.fr/
- S'authentifier
- Lors de la redirection sur https://jupytercloud.lal.in2p3.fr/jupyter/ on obtient le message
```
500 : Internal Server Error
...# Description
Pour reproduire:
- Se connecter sur https://jupytercloud.lal.in2p3.fr/
- S'authentifier
- Lors de la redirection sur https://jupytercloud.lal.in2p3.fr/jupyter/ on obtient le message
```
500 : Internal Server Error
Failed to start your server. Please contact admin.
You can try restarting your server from the home page.
```
- heure de début: alerte envoyée par mail à Florent Hivert jeudi 21 mai au soir (travail sur projets Info 121)
- confirmé par Florent dans la foulée; retransmis à Nicolas
cc: @marcol480, @philippohttps://gitlab.in2p3.fr/jupyterhub-paris-saclay/support-requests/-/issues/2Message "Service unavailable" après authentification2020-05-11T12:20:48+02:00Nicolas ThiéryMessage "Service unavailable" après authentification# Description
Pour reproduire:
- Se connecter sur https://jupytercloud.lal.in2p3.fr/
- S'authentifier
- Lors de la redirection sur https://jupytercloud.lal.in2p3.fr/jupyter/ on obtient le message
```
Service Unavailable
The server is...# Description
Pour reproduire:
- Se connecter sur https://jupytercloud.lal.in2p3.fr/
- S'authentifier
- Lors de la redirection sur https://jupytercloud.lal.in2p3.fr/jupyter/ on obtient le message
```
Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
```
- heure de début: alerte envoyée par mail par une étudiante à 14h23 (travail sur projets MethNum)
- confirmé à 17h20 par Nicolas.Thiery
cc: @marcol480, @philippoNicolas ThiéryNicolas Thiéryhttps://gitlab.in2p3.fr/jupyterhub-paris-saclay/support-requests/-/issues/1Single entry point for support requests2020-04-14T23:35:39+02:00Nicolas ThiérySingle entry point for support requestsNicolas ThiéryNicolas Thiéry