Overview

The Service Order Management Back Office [SOMBO] is a tool design to track trace of all the orders received by the marketplace and to propose different actions on these orders .

For a new order, the tool allows shifters to:

• Analyse the orders
• Approve/reject the orders
• Request more information to the customer
• Exchange information between third parties
• Start a negotiation process
• Generate automatically an SLA/OLA from given templates
• Coordinate (semi-) automatic procedures to enable a customer to access a service

Architecture

Interfaces description

Currently the interface implemented in the Operations Portal is split into 4 parts:

• Service order list
• Authorization page
• JIRA details page
• Service Order Management page