Refactorisation of the existing dashboards
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Remove COD dashboard (not used anymore) - the monitoring of the NGI efficiency is currently based on Availabilities / Reliabilities - there is no more needs to follow precisely the NGI actions -
Remove Middleware columns - used only 2 times in 10 years for middleware campaigns -
this mechanism will be replaced by The possibility to see alarms related to a given profile (OPS_MONITOR, ARGO_MON_OPERATORS …) -
Remove specific workflows especially tickets escalation -
Open a ticket / Update a ticket / Close and verify a ticket -
Keep only templates at the opening and closure -
Remove all imposed filters and propose customised filters for users : -
1) Possibility to see all sites - even those which are not in production / certified / which have no problems (tickets or alarms) -
2) Possibility to see all alarms - even those which are not in critical status -
3) Possibility to see all alarm which are not in the operations list, the mechanism will be replaced by -
4) The possibility to see alarms related to a given profile (OPS_MONITOR, ARGO_MON_OPERATORS …) -
Remove the NGI view (summary of problems by NGI) - this view was just an entry point before going to a given site list . So the user will go directly to this list with multiple possibility to filter it . -
Remove the notions of “tickets on going”, “tickets expiring” ,”tickets expired” -
Just expose the expiration date with a color code (green, orange and red) -
The detailed menu will be removed and replaced by links and action buttons in the different tables -
Clean-up of the alarms : we will keep the current clean up for ok alarms not assigned to a a ticket (after 3 days in ok status) and we will add a clean up of all alarms not assigned after 15 days .