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![sombo](uploads/c0dff9677c6d87a1500c9ab9aa38fec5/sombo.png) |
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![sombo](uploads/c0dff9677c6d87a1500c9ab9aa38fec5/sombo.png)
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# Overview
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The Service Order Management Back Office [SOMBO] is a tool design to track trace of all the orders received by the marketplace and to propose different actions on these orders .
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For a new order, the tool allows shifters to:
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* Analyse the orders
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* Approve/reject the orders
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* Request more information to the customer
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* Exchange information between third parties
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* Start a negotiation process
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* Generate automatically an SLA/OLA from given templates
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* Coordinate (semi-) automatic procedures to enable a customer to access a service
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# Architecture
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![somboArchi](uploads/caad79f544021bfbd9105e6da7365cdd/somboArchi.png)
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